This notice explains how Cruvella handles information connected with our website and inquiry service. Read it alongside the privacy notices of any cruise line, supplier or payment provider involved in your travel arrangements.
Who this notice covers
Cruvella operates cruvella.com as an independent cruise booking agency. This notice explains the information involved when you browse this website or contact Cruvella by phone or email. Cruise lines, booking suppliers and payment providers have their own privacy notices.
Information you choose to share
When you contact us, you may provide your name, email address, phone number, destination, approximate travel dates, passenger count and cabin preferences. For an existing booking arranged through Cruvella, we may need the booking reference and the details relevant to your request.
Please do not send payment-card numbers, passwords, passport scans or other sensitive documents through ordinary email. Ask for the appropriate supplier or payment channel when such information is required.
Website and contact channels
This website currently provides cruise planning information and links to call or email Cruvella. It does not take online payments or confirm reservations through a website form. Clicking an email link opens your email application; a message is sent only when you choose to send it there.
The web host and communications providers may process connection, delivery or technical information, such as an IP address, browser information and message metadata, to deliver and protect their services. Their own notices also apply.
Why information is used
A request for a quote is not blanket consent for unrelated marketing. Tell us if you no longer want follow-up about an inquiry. Transactional or legally required communications may still be necessary.
- To respond to the cruise inquiry you make and discuss relevant route, ship or cabin options.
- To prepare or follow up on a requested quote and explain the relevant booking conditions.
- To assist with a booking arranged through Cruvella, including questions about changes or cancellations.
- To keep necessary service records, resolve disputes and meet applicable obligations.
Sharing for your request
If you ask us to obtain a quote or assist with a reservation, the details needed for that request may be shared with the relevant cruise provider, booking supplier or service provider. Review their privacy and booking terms before supplying additional information or authorizing a reservation.
Information may also be handled by the providers used for website hosting, email, telephone and business records, or disclosed when required by applicable law.
Cookies and analytics
The current website does not install advertising or analytics cookies. Your browser, email application, telephone provider and any external site you choose to visit operate under their own settings and notices.
Any future use of advertising, analytics or other optional tracking will be described in an updated notice, together with the choices required for affected visitors.
Retention and security
The retention period depends on the purpose of the record, the status of your inquiry or booking, and any applicable recordkeeping or dispute-resolution requirements. Contact us if you want to ask about records associated with your request.
No website, email system or telephone service can guarantee complete security. Share only the information needed for your request, and ask us about a suitable channel before providing sensitive information.
Your requests and choices
Contact Cruvella to ask about information associated with your inquiry, request a correction, ask for deletion or object to further inquiry follow-up. Available rights and any retention exceptions depend on applicable law. We may need sufficient information to verify and locate your request.
Cruise provider or payment records held by another business may need to be addressed directly with that business.
Children and updates
Cruvella's inquiry service is intended for adults planning travel. An adult arranging family travel should provide only the passenger information needed at the relevant booking stage. Contact us if information about a child has been provided inappropriately.
The date above identifies the latest update to this notice. Changes to services or data practices may require a further update.
Contact for privacy requests
For questions about this policy or a booking arranged through Cruvella, use the contact details below. Include only the information needed to locate your inquiry or reservation.
Phone: +1 (800) 243-0536Email: support@cruvella.comBusiness address: 107-58 132nd Street, South Richmond Hill, NY 11419